shhhh this one is on the down-low since it hasn’t been released yet

iDesk 1.6.2 has been released which includes the following

• Ability to add additional admin users from the control panel
• Email notices are now sent to users from a specific department now, rather than to all members of the help team.
• A new look for the admin panel which makes it more organized for users to use

There are also some minor bug fixes as well

The download will be available soon, the manual needs to be updated before the release will be made.

Please note that unless there is a major bug found, iDesk development has been halted until mid to end September 2008 (6-8 weeks).