Archive | November, 2008

Multiple email addresses and departments

Did you know that iDesk can fetch mail from multiple email addresses? Did you know that iDesk can sort those emails into different departments? It can, and it’s built into iDesk by default. What is this good for? Well perhaps you have multiple email boxes like support and sales and personal email boxes too. You can get [...] [...more]

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Referer URL on tickets

Someone recently asked how they could place the http_referer on tickets so they knew which page the user came from. This could be very useful if you have one helpdesk for multiple domains, it could cut down on asking users which page or product they are talking about. The fix below is courtesy of Dewa, I am [...] [...more]