Admins can add scheduled items under the Management menu. Adding a scheduled item is quite easy. Simply click on Add (the green plus sign), choose the time that you want the scheduled item to be performed and the description of the item and then click Add. Now when you click on Schedule (under Management) you and your [...] [...more]
In iDesk the process of creating a ticket actually requires that only the Ticket area is completed. To create a ticket for a user simply enter their name, email, the department, subjuct and message and click on Create Ticket. I would suggest that you check the box that says “Notify me when my ticket is responded [...] [...more]
While the user profile section of iDesk isn’t all that big, there are some important items that you should be aware of. Obviously you can change your email address and password. But you can also change your name, add a signature and enable/disable ticket notification. I would suggest that admins enable Ticket Notification for their staff. This [...] [...more]
