What can I say about the knowledgebase other than it can save you a ton of support requests.

By offering up frequently asked questions that are sorted by category, users can find out all the basic items they really want to know.

Categories you can offer can be as simple as

• How to contact us
• How to cancel your account
• Hours of operation
• Telephone support and sales numbers
• Version numbers for the latest versions of your software
• Your billing address or mailing address
• Forms of payment that you accept
• Anything else you can think of!

Of course you can always offer more detailed issues as well, going as far as to show how to fix particular issues in some situations or procedures on how to fix/repair commonly broken things.

The knowledgebase is typically underutilized. By putting in some time and building a thorough KB you can help yourself out as well as your customers and potential customers.