If you are willing to do a translation of iDesk you will receive a free license that is valid forever and get free updates for one year. Translations are simple and straightforward but require firsthand knowledge of the languge. If you are interested send an email to support [at] nicecoder.com with the language you are interested [...] [...more]
shhhh this one is on the down-low since it hasn’t been released yet iDesk 1.6.2 has been released which includes the following Ability to add additional admin users from the control panel Email notices are now sent to users from a specific department now, rather than to all members of the help team. A new look for the admin [...] [...more]
Text messages are now being parsed correctly. I haven’t heard what the fix was yet, but that doesn’t really matter does it? It’s working now. Attachments are still being corrupted and that issue is being worked on. Since the attachment corruption is still happening there is no plan for another release yet. I’ll keep you up on [...] [...more]
One old bug and a new bug was found today. Plain text emails are being stripped off all carraige returns. In order to fix this issue iDesk was supposed to inject /rn after a line end. This fix appears to have not worked as intented. The previous fix has created a new bug. iDesk, for some reason, [...] [...more]
iDesk 1.6 has been released! Here are the major updates for this version + now support escalation for unresponded tickets beyond a set time limit, the list will be generated and sent via cron process + ticket browsing and viewing has been converted to ajax + user can view the latest post by clicking on the ticket in [...] [...more]
