version 1.6.2 bug
A bug was just discovered in version 1.6.2 of iDesk This bug fixes an issue where users are able to see all departments, even if some are marked as hidden. Please Login or Register to read the rest of this content. [...more]
Archive | iDesk
Possible iDesk flaw found
A flaw was found in iDesk today by myself and has been reported to the programmer. This flaw could be considered a vulnerability. No details of this flaw will be released until after a fix has been released. I hope a patch is made available as well as a patched version so no major upgrades need to [...] [...more]
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PEAR.php issue
A user recently encountered the following error after installing iDesk 1.5 Fatal error : require_once() [ function.require ]: Failed opening required ‘PEAR.php’ (include_path=’.:/usr/local/lib/php’) in /x/x/x/x/x/lib/core/mimedecode.php on line 65 Please Login or Register to read the rest of this content. [...more]
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iDesk and SMTP
Some users may want to use SMTP instead of PHP to send email. Yes iDesk is capable of sending mail via SMTP but unfortunately it is undocumented. Fortunately you can see how to use iDesk and SMTP right here. Please Login or Register to read the rest of this content. [...more]
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Minor annoyance
One thing that I have found about iDesk 1.5 that is an annoyance is the lack of the ability to “go back” when viewing a ticket. This is especially annoying when you are searching for a ticket and click on one and find it is not the one you want. Instead of just clicking “back” you [...] [...more]
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