One thing that I have found about iDesk 1.5 that is an annoyance is the lack of the ability to “go back” when viewing a ticket. This is especially annoying when you are searching for a ticket and click on one and find it is not the one you want. Instead of just clicking “back” you [...] [...more]
Recently a customer had their server upgraded by the host to PHP5.x and this caused iDesk to fail with the following errors Fatal error: Class ADODB_Iterator contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (Iterator::valid) in /home/hosting/public_html/help/lib/3rd/adodb/adodb-iterator.inc.php on line 46 The solution is actually quite simple Please Login or Register to read [...] [...more]
If you just set up or have moved your installation of iDesk, one of the commonly overlooked items during the setup phase is the email piping. Email piping is the process of getting iDesk to read the emails that are sent to your support email address and convert them into tickets. Of course you need to [...] [...more]
I can’t take credit for this manual, as it was written before my time with Nicecoder, but I can make it available for users. Enjoy. Please Login or Register to read the rest of this content. [...more]
