Someone recently asked how they could place the http_referer on tickets so they knew which page the user came from. This could be very useful if you have one helpdesk for multiple domains, it could cut down on asking users which page or product they are talking about. The fix below is courtesy of Dewa, I am [...] [...more]
The manual for iDesk 1.6.3 has been released. It can be download from the manuals page [...more]
A bug was just discovered in version 1.6.2 of iDesk This bug fixes an issue where users are able to see all departments, even if some are marked as hidden. Please Login or Register to read the rest of this content. [...more]
A flaw was found in iDesk today by myself and has been reported to the programmer. This flaw could be considered a vulnerability. No details of this flaw will be released until after a fix has been released. I hope a patch is made available as well as a patched version so no major upgrades need to [...] [...more]
A user recently encountered the following error after installing iDesk 1.5 Fatal error : require_once() [ function.require ]: Failed opening required ‘PEAR.php’ (include_path=’.:/usr/local/lib/php’) in /x/x/x/x/x/lib/core/mimedecode.php on line 65 Please Login or Register to read the rest of this content. [...more]
